COME AND JOIN US...

We are currently seeking a highly organised, professional and experienced Pursuits Guest Experience Host to join our Country Pursuits division.

The on target earning potential for this role is £28,896 / per annum - comprising a base salary of £24,396, plus a qualified estimate of £4,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently named winner of the ‘Art of Hospitality’ award 2023, as well as no.32 in the new global ranking of The World’s 50 Best Hotels, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests.  In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too.  People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.  However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. 

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Warmly welcoming our guests to the Sporting Club, checking their bookings and ensuring they’re perfectly set to enjoy their activity, assisting with any additional requirements swiftly and professionally
• Making bookings for our guests, sharing your knowledge of the range of activities on offer within the Leisure division, and making recommendations to suit their individual needs. You will also be managing our extensive offering of offsite country pursuits such as deer stalking, game shooting, Glen tours and photography
• You’ll be professionally completing end-of-day reports, finalising all cash transactions and closing down our reception
• Taking responsibility for ensuring all guest enquiries; in person, via email, SMS, and on the telephone, are responded to warmly and efficiently, proactively following all Gleneagles and Forbes standards throughout each interaction, aiming to always exceed our guest expectations
• Enhance the guest experience by building bespoke activity itineraries, for guests who look for unique experiences
• Expertly handling group activity bookings as requested by Group Sales and Event Teams
• Assisting with all Sporting Club membership enquiries such as email and telephone call bookings
• Interacting with our members and guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• As the first contact for our guests and members, you’ll be based at our sporting Club, taking huge pride in extending a warm and thoughtful welcome to all
• You have a sound understanding of administrative systems and processes and a great track record of customer service success
• Friendly and outgoing, you enjoy interacting with people and being part of creating the ultimate guest experience
• Fully flexible across 7 days, including weekend and evening work, you're enthusiastic, confident and warm; you like working in an environment where things move and flex
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2024, our full-time employees can expect to receive around £4,500 in addition to their annual salary

If you are our next Pursuits Guest Experience Host, please forward your most recent CV to us today!

INDHP