COME AND JOIN US . . .

We are currently seeking a warm, confident and driven Host to join our Spence restaurant team. 

The on target earning potential for this role is £33,896 / per annum - comprising a base salary of £24,396, plus a qualified estimate of £9,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

The Gleneagles Hotel is rich in history, for almost 100 years we’ve been sparking adventure across the Glorious Playground, our luxury hotel and country estate in rural Perthshire. Gleneagles Townhouse has arrived in the city creating a new chapter in our history, bringing our countryside flair to life on St Andrew Square, in the heart of Edinburgh.  Recently crowned  ‘Best New Urban Hotel’ in National Geographic Traveller's 2022 Hotel Awards,  everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests. 

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests.  In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too.  People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.  However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. 

Here's a bit more detail on what we see you doing in this role:

• You’ll be the warm and welcoming face of The Spence, building strong relationships with members and guests alike
• Greeting, seating and distributing menus to guests with charm and attentiveness
• You’ll managed the seating chart, waiting list and continuously communicate with your Spence team
• You’ll take pride in all tasks you complete, being an essential member of the Spence service team ensuring we’re setup for success
• Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in a positive way
• You’ll maintain the highest standards of service, space preparation and presentation throughout the restaurant
• Playing a significant part in making sure the restaurant operation runs without a hitch, and our service exceeds expectation
• Have an excellent knowledge of the wider estate and the facilities available to our guests
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• Having had experience within a luxury hospitality environment would be ideal, however having a great attitude is essential
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• You’ll be working flexibly during the week and weekends across both lunch and dinner service
• A keen eye for detail, an organised approach and willingness to exceed guest expectation
• You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us
• You have a high level of resilience and the ability to deal with fast-paced environments is essential
• You’re a sociable person – both towards the guests you’re looking after and your fellow colleagues
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2024, our employees can expect to receive around £9,500 in addition to their annaul salary 

If you are our next Host, please forward your most recent CV to us today!

INDLP